Privacy Policy

Last Updated: October 24, 2026

At Joshveda, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or make a purchase from Joshveda, we may collect the following information:

• Personal Information: Your name, email address, phone number, billing address, and shipping address.

• Order Information: Products purchased, order details, payment status, and transaction-related information.

• Payment Information: Payments are processed through secure third-party payment providers. We do not store your complete payment card details on our servers unless specifically required and securely supported.

• Technical Information: Your IP address, browser type, device information, cookies, and website usage data.

• Communication Information: Information you provide when contacting our customer support team or submitting feedback.

2. How We Use Your Information

We use your information for the following purposes:

• To process, confirm, and deliver your orders.

• To manage payments, refunds, returns, and cancellations.

• To communicate order updates, shipping details, and customer support responses.

• To improve our website, products, and shopping experience.

• To prevent fraud, unauthorized transactions, and other security issues.

• To send promotional emails, offers, and updates where permitted by law and, where required, with your consent.

• To comply with applicable legal and regulatory obligations.

3. Sharing of Information

Joshveda does not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

• Payment gateways and payment processing providers.

• Shipping and logistics partners.

• Website hosting and e-commerce service providers, including Shopify.

• Analytics, advertising, and marketing service providers.

• Legal authorities when required by applicable law or a valid legal request.

These parties may process information according to their respective privacy policies and applicable legal requirements.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, remember your preferences, understand visitor behavior, and support advertising activities.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, complete transactions, provide customer support, maintain business records, resolve disputes, and meet applicable legal obligations.

When information is no longer required, we take reasonable steps to delete or anonymize it, subject to applicable legal requirements.

7. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information where legally permissible.

• Withdraw consent for certain types of data processing.

• Opt out of promotional communications.

• Raise a privacy-related complaint or grievance.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

8. Third-Party Links

Our website may contain links to third-party websites or services. Joshveda is not responsible for the privacy practices, content, or security of those external websites. We recommend reviewing their privacy policies before sharing personal information.

9. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate authorization where required by law. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

10. Marketing Communications

If you subscribe to our updates or otherwise provide the required consent, we may send you information about new products, special offers, and promotions.

You can unsubscribe from promotional emails using the unsubscribe link included in the message or contact us directly. Transactional communications related to your orders may still be sent when necessary.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or applicable laws. Any updates will be published on this page along with the revised “Last Updated” date.

We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Brand Name: Joshveda
Website: [Insert your website URL]
Email: [Insert your official support email]
Phone: [Insert your customer support number, if applicable]
Business Address: [Insert your registered business address]

We will make reasonable efforts to respond to privacy-related requests within the time required by applicable law.

Thank you for trusting Joshveda.