Return, Refund & Cancellation Policy

Last Updated: October 24, 2026

At Joshveda, customer satisfaction is important to us. We aim to provide a smooth and reliable shopping experience. Please read our Return, Refund & Cancellation Policy carefully before placing an order on our website.

1. Return Policy

We accept return requests for eligible products in accordance with the conditions mentioned below.

To qualify for a return:

  • The product must be unused and in its original condition.

  • The product must be returned with its original packaging, tags, accessories, and invoice, wherever applicable.

  • The return request must be submitted within 7 days of receiving the order, subject to product eligibility and applicable law.

  • The product must not fall under our non-returnable product categories.

Certain products may not be eligible for return due to hygiene, safety, personal-use, or other product-specific reasons. Any such restrictions will be communicated clearly where applicable.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.

  • Clear photographs or a video showing the issue.

  • A brief description of the problem.

After verification, we will inform you about the available resolution, which may include a replacement, return, or refund, as applicable.

Your statutory rights under applicable law will not be affected by this policy.

3. Non-Returnable Products

Certain items may not be eligible for return or exchange, including:

  • Products marked as non-returnable on the product page.

  • Opened or used personal-care, hygiene-sensitive, or consumable products, where return restrictions are legally permitted.

  • Products damaged due to misuse, improper handling, or failure to follow product instructions.

  • Items specifically excluded from returns due to their nature, where permitted by applicable law.

This section does not limit any rights you may have under applicable consumer protection laws.

4. Refund Policy

Once your return is approved and the returned product has been received and inspected, we will notify you about the refund decision.

If approved:

  • Refunds will generally be processed to the original payment method.

  • Processing times may vary depending on your bank, card issuer, or payment provider.

  • Shipping charges, if any, will be handled in accordance with the applicable law and the circumstances of the return.

  • For eligible Cash on Delivery orders, we may request bank account or other payment details necessary to process the refund securely.

We will communicate any additional information required to complete your refund.

5. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

  • Orders may be cancelled before they are processed or dispatched, subject to confirmation.

  • Once an order has been dispatched, cancellation may no longer be possible. You may contact our support team for available options.

  • If payment has already been made for an approved cancellation, the eligible refund will be initiated through the applicable payment method.

We reserve the right to cancel an order in exceptional circumstances, such as product unavailability, pricing errors, or suspected fraudulent activity. In such cases, any amount paid for the cancelled order will be refunded as applicable.

6. Exchange Policy

Exchanges may be available for eligible products, subject to stock availability and approval.

If you wish to request an exchange, contact our customer support team with your order details and the reason for the request. We will guide you through the next steps.

7. Return Shipping

For eligible returns, our customer support team will inform you about the return procedure and applicable shipping arrangements.

If the product is damaged, defective, or incorrect due to an issue attributable to us, the return shipping arrangement will be handled in accordance with applicable law and our confirmed resolution.

For other approved returns, any applicable return shipping charges will be communicated to you before the return is completed.

8. How to Request a Return or Refund

To initiate a return, replacement, cancellation, or refund request, please contact us using the details below:

Brand Name: Joshveda
Website: [Insert your website URL]
Email: [Insert your official support email]
Phone: [Insert your customer support number, if applicable]
Business Address: [Insert your registered business address]

Please include your order number, registered contact details, and a brief explanation of your request.

Our team will review your request and provide the next steps.

9. Policy Updates

Joshveda reserves the right to update this policy from time to time. Any revisions will be published on this page with an updated date.

Any applicable consumer rights and legal obligations will continue to apply.

10. Contact Us

If you have questions regarding returns, refunds, exchanges, or cancellations, please contact our customer support team using the contact information provided above.

Thank you for shopping with Joshveda. We appreciate your trust and look forward to serving you.

Team Joshveda
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